5/4/15 - Southwest Airlines - 1 Airport Drive, Oakland, CA 94621
Spent Friday night in Orange County and didn't feel like driving six hours each way from the Bay Area for a one-day get-away. Southwest to the rescue. We received texts before takeoff saying our flight would be delayed an hour. Guess Southwest didn't want to the pay the after-hours fine to John Wayne airport because our flight was back on track and left at the scheduled time.
I love the two carry-on allowance, but seriously Southwest, some of these "carry-ons" are really, really big. I know that you have a box they are supposed to fit in, so why don't your employees ever check the bags that aren't within the limits you set?
Southwest has consistently friendly in-flight service. Perhaps our return flight from John Wayne to Oakland on Saturday night had a lot of room for improvement. The stewardess was more concerned about getting her frilly, pink apron on, than asking if we'd like something else to drink. She never came back, so when I wanted to use my final free drink coupon, we were getting ready to land and she said no. Guess I shouldn't be shy about pressing the call button when it's apparent someone isn't zealous about doing their job.
All in all we love flying Southwest. Had some bad experiences on other airlines, and really we've just had good ones with these guys. Very sad news for fliers: No more SkyMall. :( Your flight just got longer!
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