The Steakhouse at Camelot, Excalibur, Las Vegas

2/2/14

I don't know what disappointed us more here: the service or the food?! Perhaps the poor service wins this battle, since the initial interaction with our server set the mood. I imagine we're not the first people to stay at Excalibur who decide to use the $20 credit here, since it's not valid at their buffet. We weren't going to waste the credit at a bar, where drinks are free if you're gambling. My husband and I stopped in here a little less than two hours before the Jersey Boys show, playing down the Strip at Paris. Doors to the show open half an hour early and we were going to walk there, so we knew we'd only have time for appetizers which was fine with us.

We presented our $20 credit upon ordering, as required, and told the servers we had a show to get to. He then asked when it was, and when we told him insisted we had time for entrees and rolled his eyes at us when we declined. I get in big trouble with hubby when I do this, and he was most unhappy at the unprofessional gesture from our server.

Bread was brought to the table as we waited for sliders for my husband, a Caesar salad for me, and seasoned fries to share. Although my husband ordered the sliders rare, and we are really comfortable with steaks cooked less-than-rare, the ground beef was cold and uncooked in the center of his sliders, and his caramelized onions were uncooked as well. The seasoned fries were unseasoned and a thick cut fry without much flavor. My Caesar salad was server without fresh pepper offered for it, and the croutons seemed like they were found in an old box, rather than house-made.


Overall, the food disappointed but the service was the worst. We have no plans to stay at the Excalibur again, and without the free $20 credit for guests of the hotel, we won't be returning here either. They only get two stars because the hostess at the front was the only friendly face we encountered (she was super), and when we told her about the subpar experience as we left, she honestly wanted to make it right, but we assured her our decision to never return was everyone's fault but hers.