9/25/13
Working for a law firm that handles estates means we often receive mailings for our deceased clients, once their mail is forwarded to us for handling. Being a lover of trees, I take the time to contact these companies and remove the intended recipient from their list. There's no reason to just recycle the item and let them continue to send it when a simple email resolves the issue and saves everyone time and money. And trees.
Simple email? Oh, did I say that? Because 99.9% of companies require only an email or two to customer service. Not Kohl's. I emailed them with all of the info. and then received an email today in response saying that for this type of matter I need to call customer service directly. Thanks for nothing, Venus from customer service. Instead of emailing me back, perhaps YOU could have made the "necessary" call. I'd rather keep receiving the mailing and throwing it in the recycling than pick up the phone and call your 800 number.
Guess this company prefers being wasteful to providing good customer service.
Update: And just like that, you lose a final star when an email is sent to me next day, addressed to the deceased person, and asking the deceased person to call and remove themselves from the mailing list. Thanks for the laugh, Rome D.
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